Accessibility
Patrons requiring special assistance are urged to contact the Box Office at (716) 885-5000 prior to attending the concert. We are here to assist you.
Automatic Doors
Automatic doors are located at both entrances as well as the accessible restroom on the lobby level.
Elevator
There is an elevator located near the Pennsylvania Ave. entrance from the lobby to the lower level. Please note there is no elevator to the balcony level.
Seating
Wheelchair-accessible seating is located on the main floor. Please note, there is no elevator to the balcony level. To purchase accessible seating, please call our Box Office at (716) 885-5000, and acknowledge that you or a member of your party requires accessible seating.
Restrooms
There is a private, accessible restroom on the lobby level. Accessible stalls are also available in the general restrooms on the upper and lower levels. Our ushers will be happy to direct you.
Arrival and Parking
Guests may be dropped off next to the building on the Pennsylvania side for easy access to the Hall. Accessible parking is available on a first come, first served basis. Please notify the attendant upon arriving of your needs. Our staff is here to ensure you arrive safely and comfortably.
Automatic Doors
Automatic doors are located at both entrances as well as the accessible restroom on the lobby level.
Booster Seats
Booster seats are available for patrons at coat check.
Elevator
There is an elevator located near the Pennsylvania Ave. entrance from the lobby to the lower level. Please note there is no elevator to the balcony level.
Hearing Assistance
Augmentative hearing devices are available at coat check. Noise-muffling headphones are also available at coat check throughout performances.
Seating
Wheelchair-accessible seating is located on the main floor. Please note, there is no elevator to the balcony level. To purchase accessible seating, please call our Box Office at (716) 885-5000, and acknowledge that you or a member of your party requires accessible seating.
Additional Assistance
The Kleinhans Music Hall ushers and staff are happy to assist any patrons needing additional assistance. When you arrive at Kleinhans, please ask any usher for the assistance you need in finding your seat or generally finding your way around the hall. Please note that usher staff and volunteers are not able to provide personal attendant services.