Safety Protocols

Safety Protocols


Kleinhans Music Hall is committed to the health and safety of our musicians, staff, volunteers, audiences and community. We have been working closely with local and state health officials to keep everyone who attends performances and events at Kleinhans Music Hall safe. Recent trends in the pandemic continue to concern all of us. In alignment with measures taken by other live entertainment operators including Shea’s and the Buffalo Bills, the BPO will now be implementing a full COVID-19 vaccination requirement and continuing our masking policy for all staff, volunteers, performers and audiences at Kleinhans Music Hall.

Click here for Coronavirus information from the Erie County Department of Health.

Click here for Coronavirus tracking in Erie County from the New York Times.

Vaccination Policy

All patrons over the age of 12 who attend performances and events at Kleinhans Music Hall will be required to provide proof of vaccination and identification at every performance. Acceptable documentation includes an immunization card showing at least two doses of the Pfizer and Moderna vaccines or one dose of the Johnson & Johnson vaccine. The event date must be at least two weeks out from the date of your second dose of the Pfizer and Moderna vaccines or from your single dose of the Johnson & Johnson vaccine. Proof of a negative test for COVID-19 will no longer be accepted for patrons over the age of 12.

Policy for Children Age 12 and Under

Children age 12 and under must show either proof of full vaccination or proof of a recent negative test for COVID-19 – either a PCR test taken within 72 hours of the event start time, or an antigen test taken within 6 hours of the performance start time. No other test results will be accepted.

Mask Policy

For the time being, masks will be required for all patrons for the duration of every performance or event, including while seated for the performance. If you do not have a mask, one will be provided to you free of charge.

Frequently Asked Questions

When and where will I show my vaccine card and ID?
Patrons will be asked to present their documentation upon entry at Kleinhans Music Hall, along with their ticket to the performance and a matching photo ID.

What vaccine documentation will you accept?
A valid photo ID and one of the following:

  • A completed immunization card that includes the name of the vaccinated individual, type of vaccine administered, and date of last dose administered
  • A photo of a vaccination card as a separate document clearly displaying all of the above information
  • A photo of the patron’s vaccine card stored on a phone or electronic device clearly displaying all of the above information
  • The New York State Excelsior Pass displaying all-clear for entry

Proof of a negative test for COVID-19 will no longer be accepted.

Do I need to show my vaccine card every time I see a show?
Yes, we will need to verify your vaccine status or proof of negative test for every Kleinhans Music Hall performance or event.

Will the people staffing events be adhering to these protocols?
All staff, musicians*, guest artists and contractors working at Kleinhans Music Hall will also be required to follow these mandatory vaccination and mask policies.

*Woodwinds and brass are unable to wear masks by nature of their instrument, but are tested prior to every performance.

Will the restaurant be open, and will you still serve concessions?
Yes, at this time we are planning for restaurant and bar operations to commence as usual. Patrons may remove their mask while at their table in the restaurant. The Mary Seaton Room will be dedicated to consuming drinks from the bar. We ask our patrons to maintain a social distance from those who are not within their own party.

I am not willing to take this step and would like a refund.
We will miss seeing you. As a courtesy during this pandemic response, we are able to offer ticket exchanges into future events, credits, or refunds. Please contact the Box Office at (716) 885-5000 to discuss your options.