Event Policies

Performance & Event Policies

Refunds & Exchanges

No refunds or exchanges are available on single ticket purchases. If you have purchased single tickets for a concert or event you are unable to attend, you may give your tickets to a friend or donate your tickets to the Box Office for resale.

Backstage Access

Backstage access after a performance or event is strictly controlled. If you would like to see one of the performers, please present yourself at the stage door at the end of the performance. After a 10-minute waiting period, the house manager will be notified if and when access is available.

Cameras and Recording Devices

Photos and video are permitted before and after performances and events, and during intermission. However, recording of performances and events is strictly prohibited, as it is not only distracting to those around you but a violation of  performer, publisher, and licensor contracts. Anyone caught recording or taking pictures during a performance or event may have their device confiscated, or be asked to leave.

Food and Beverages

The Kleinhans Music Hall bar serves soft drinks, coffee, tea, water, beer, wine and mixed drinks prior to concerts and events and during intermission. Some packaged snacks are also available.

Food and beverages must be finished before entering the main hall.

Late Arrivals

Patrons arriving after the performance or event begins will be seated at the discretion of the house manager. Seating will not take place until the first suitable break or at intermission, and late seating may not be in the purchased location.

Lost and Found

If you find someone else’s belongings while attending a concert, you may present them to any usher or staff member. All items found in the hall will be held at the coat check during the performance. Afterwards, call the Kleinhans Music Hall administrative office at (716) 883-3560 – option 7.


Security staff is available at all times, and medical assistance is available at most performances and events. Please notify an usher or any BPO staff member if you need medical assistance.